We've heard plenty of comedians pick on American Airlines and other airline services for their odd decisions in customer service, processes, and general communication, but one issue that they are currently trying to solve is internal communication.
American Airlines has over 160,000 employees, and they are starting to search for answers to how their company makes decisions. American Airlines solution? A regular podcast answering FAQ's and announcing general updates.
It's an interesting idea isn't it? We think that it's a creative way to reach the mass amount of employees, and keep as many as possible 'in the loop'.
AA's recent podcast specified updates on their policies on emotional support animals and general updates to access points at airports and planes for those with disabilities.
If your business gets to a large size with many employees, what method would you choose to communicate with them all? Podcast, Facebook group, Email? It's important to keep things updated when you have such a large team. Click the link below to read more about American Airlines new podcast!
The Pathways Team