The Coronavirus and Your Business

There are warnings on how to prepare for the coronavirus in your personal life, for your family, in your home. But what about how to prepare for your company and guiding your employees? How will the virus impact your company and what is the best way to deal with it as a business owner? What is the best way to work with your employees to help them through the current state of affairs?

The coronavirus - or COVID-19 - has been no stranger from any news platform, social media platform, or any conversation you have. With cases hitting the United States at a growing rate, it's common for big-box stores like Sams Club and Costco to start selling out of paper towels, toilet paper, water, and canned goods. We have seen the virus starting to shut down universities, grade schools, nursing homes, and local businesses. It is also starting to impact our imports, changing how people are traveling, and all the while there is a rising fear of what this could mean for our country and as us as individuals. 

Business owners and companies are going to have to deal with new things and issues they've never had before. Managers, human resources, bosses, and project managers will be dealing with anxiety, panic, fear, worry, and doubt from employees. What then? It's time to create a focus of keeping them calm, pushing business to keep operating as normal, and being an understanding leader. All the while you'll need to keep the possibility of shutting down out of necessity, safety, or practicality in the back of your mind. This could mean the loss of income, production, employees, and employee's wages and benefits. Outside the worry of catching the virus, quality of life-based on monetary needs will start weighing on you and your employees. What's going to happen next and what is the best way to handle it? 

Legal, emotional, and practical worries are making their way to the forefront for many managers. The CDC and a handful of other government organizations have released all kinds of material on how to prepare, clean, and deal with daily business operations. Take advantage of these resources, they are there to help and calm you through this unknown period. When it comes to working with your employees and steering your company through this unknown period, there will be many things to consider. Read carefully through this list and see how it can help or continue to help your company. 

• Employers should offer work from home opportunities to those who have returned from or will be returning from a high-risk area or trip. 
• They may ask or be allowed to ask for this during the incubation time of the virus until the employee is safe and healthy to be around others. 
• If an employee cannot work from home, this should be treated as paid leave. These options need to be based on actual facts, and not out of fear or the possibility that something could happen. 
• Don't interfere with your employees' privacy by demanding them to explain travel plans during this time. Allow them to come forward naturally. Open the conversation and make it a comfortable environment to talk about these possibilities so your employee doesn't feel threaded or bullied by you, their fellow employees, or for wanting to travel during this time. 
• Be open to listening to your employee's concerns. Always be empathetic and don't get angry with them. Fear is something that is experienced in a different way by everyone. The amount of fear that already exists is palatable. The media can make it worse. Be respectful to how they're feeling, but also take the opportunity to educate them on what is happening and put it into perspective.
• As an employer make sure you are staying on top of the news, what is happening day to day, and communicate this with your employees. 
• Follow correct OSHA standards of safety, respect the wishes of the CDC, but do not interfere with your employees by demanding health tests and proof of health. 
• Be aware that if you travel a lot for business, that you need to make your employees feel safe when you return. Respect travel law and understand the virus could impede travel and business. 
• Be understanding and aware of your employees that have compromised immune systems and could catch the virus quicker than others. Avoid sending them on work trips unless they have to. 
• Be flexible in these situations, don't demand doctors' notes if they are showing symptoms of the coronavirus. Be flexible if they need to stay home to care for sick family and children. 
• Promote cleanliness in the office with a reminder to wash hands frequently, and provide the office with all the correct cleaning supplies you need.

One of the hardest parts of this situation is to separating fear from fact. If your employee is nervous to travel because someone "might" be sick next to them at some point in their travels, this might be fear put on by the media - not because it is an actuality. Also, please be aware that acting differently towards someone in your company, or anywhere, who you feel might be more likely to pass on the virus because of race or where they come from is a nasty form of discrimination and can be grounds for a lawsuit. Overreaction from anyone because of how someone looks and where they come from, will lead to some very sticky issues and situations. We do suggest that before you do make any of these choices to keep your company running smoothly, that you receive counsel from medical professionals, the CDC or proper law advisers. 

Panic and fear can destroy a healthy situation, a strong company, and the employees within it. As a leader of your company, set a good example. Be prepared, but don't be afraid. Stay educated on the topic, follow the CDC procedure, and keep up with the statistics of the situation. The media can quickly take something and blow it out of proportion. In this situation, keep your employees calm, and have a plan for what might be ahead. Respect their wishes, and work together to keep healthy and safe.

If you have any questions, are looking for more guidance, or just need a little bit of comfort follow the links below to learn more. 

https://www.cdc.gov/

​https://www.who.int/

---