Do you have a complaint about your taxpayer experience? Good news. Now, you can do something about it.
The IRS is partnering with the Mortgage Bankers Association (MBA) to host a design competition to improve the taxpayer experience. After all, if you are required to pay taxes every year, there should be a way to make doing so more enjoyable.
The competition is a crowdsourcing challenge, running from April 17 to May 10. Crowdsourcing is a foreign concept to the IRS. Rather than seeking out and hiring specific designers and developers to come up with a system that works, the IRS wants to know what the taxpayers have to say, and what we think might be more useful; hence the MBA's involvement. The competition focuses primarily on the online platform through which taxpayers can view tax information and data, with the intent to allow taxpayers to increase their understanding of personal finance information so as to make more informed decisions. MBA's primary goal is financial literacy and understanding for clients, and helping clients make informed financial decisions, according to MBA president David H. Stevens. The hope is that the collaboration of an organization that specializes in client understanding and crowdsourced points of interest will synthesize a cohesive, easy-to-navigate platform that makes personal finance and tax data accessible and understandable to taxpayers across a wide range of literacy and education levels.
Pathways Consulting wants to wish the best of luck to all competitors! May the best design win.
If you would like to submit a design, you can do so by clicking here. To view the article published by the IRS, click here.
The Pathways Team